Welcome to the Turf Privacy Policy

Welcome! This document explains how Turf ("we," "us," "our") collects, uses, and shares information when you use our web application and services (collectively, the "Service"). Your privacy is important to us, and we are committed to being transparent about our practices.

By using our Service, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

To provide and improve our Service, we collect information in a few different ways.

👤 Information You Provide Us

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  Account Information: When you create an account, we collect your email address, username, and password. You may also choose to add other information to your profile, like a bio or profile picture.
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  Your Content: We collect the content you create on Turf. This includes the messages you send in chatrooms, the topics you post, images, and any other media you share ("User Content").
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  Communications with Us: If you contact us directly for support or feedback (for example, by emailing team@turfyeah.com), we will collect your name, email address, and the contents of your message.

💻 Information We Collect Automatically

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  Log and Usage Data: When you use our web app, our servers automatically record information. This may include your IP address, browser type and settings, the date and time of your request, how you interacted with the Service, and other standard log data.
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  Cookies and Similar Technologies: We use cookies (small text files sent by your computer each time you visit our website) to operate and provide our Service. We use them to help you log in, remember your preferences, and understand how you use Turf. You can control or reset your cookies through your web browser settings.
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  Device Information: We may collect information about the device you are using to access the Service, such as the type of device, operating system, and browser information.

2. How We Use Your Information

We use the information we collect for the following purposes:

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  To Provide and Maintain the Service: To create your account, display your content to other users, and operate the core features of Turf.
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  To Improve and Personalize the Service: To understand how our users interact with Turf so we can make it better and develop new features.
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  For Safety and Security: To protect our users and the integrity of our platform. This includes enforcing our Community Guidelines, preventing spam and fraud, and investigating suspicious activity.
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  To Communicate with You: To send you service-related announcements, updates to our Terms or this Policy, and to respond to your support requests. We will not send you marketing emails without your explicit consent.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

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  With Other Users: Your username, profile information, and the content you create in public chatrooms are visible to other users of the Service.
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  With Service Providers: We work with third-party service providers who help us operate, host, and improve the Service (e.g., cloud hosting providers like AWS or Google Cloud). These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
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  For Legal Reasons: We may disclose your information if we believe that it is reasonably necessary to:

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  With Your Consent: We may share information in other ways if you have given us your explicit consent.

4. Your Rights and Choices

You have rights and choices regarding your personal information. Depending on your location, these may include:

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  Access: You can request a copy of the personal information we hold about you.
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  Rectification: You can correct inaccurate information in your account settings or by contacting us.
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  Erasure (Deletion): You can request that we delete your personal information. Note that we may need to retain certain information for legal or security purposes.
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  Object or Restrict Processing: You have the right to object to or request that we restrict the processing of your personal information in certain circumstances.

5. Data Retention and Security

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  Retention: We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain information to comply with our legal obligations, resolve disputes, and enforce our agreements.
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  Security: We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use measures like encryption and access controls. However, no internet transmission is ever 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our Service is not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account.

7. Region-Specific Information

A Note for Users in California (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we have collected about you and the right to request deletion of your personal information. Turf does not "sell" personal information as the term is traditionally understood or as defined by the CCPA. To exercise your rights, please contact us.

A Note for Users in the European Economic Area (EEA) and UK (GDPR)

If you are a resident of the EEA or the UK, you have certain data protection rights. We rely on your consent to process your User Content and on our legitimate interests to process your data for most other purposes described in this policy. You have the right to withdraw consent at any time.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new policy on this page and, where appropriate, by other means, such as an in-app notification.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us!